Website Terms

Terms and Conditions

Golden Visa Travels and Tours

1. About Our Services

Golden Visa Travels and Tours provides travel-related information, visa guidance and assistance with related application procedures, subject to the specific services agreed upon with each client. The availability and scope of services may vary depending on the destination, application type and individual circumstances.

Our website is intended to provide general information. It does not replace official immigration guidance or professional legal advice where such advice is required.

2. No Guarantee of Visa Approval

Visa applications are assessed by the relevant embassies, consulates and government authorities. Golden Visa Travels and Tours cannot guarantee visa approval, entry into a country, a work permit, employment, immigration status or a particular processing time.

Any decision made by a government authority is outside our control. Clients should verify current requirements through official sources before making travel, employment or financial commitments.

3. Client Responsibilities

When using our services, you agree to:

• Provide accurate, complete and up-to-date information.
• Submit genuine documents and truthful statements.
• Inform us of any relevant changes to your circumstances.
• Review application details and documents before submission.
• Pay agreed service fees and applicable charges in accordance with the agreed terms.
• Follow the applicable laws and requirements of the relevant authorities.

We may decline or suspend a service where information appears misleading, documents cannot reasonably be verified, or continuing the service would be unlawful.

4. Fees and Payments

Service fees, payment arrangements and the scope of work should be communicated to the client before a service is confirmed. Clients are responsible for reviewing and agreeing to the applicable charges before making payment.

Government fees, embassy charges, biometrics, medical examinations, translations, courier services, travel bookings and other third-party costs may be separate from our service fees. These charges may change and are subject to the terms of the relevant provider or authority.

Payment methods, due dates and any applicable taxes or additional charges should be confirmed before payment. We will communicate any agreed payment conditions to the client.

5. Cancellations and Refunds

Cancellation requests and refund eligibility are handled in accordance with our published Refund and Cancellation Policy, the terms agreed for the specific service and applicable law.

Before making a payment, clients should review the applicable refund conditions, including any work already completed and any third-party or government charges. Nothing in these terms removes rights that cannot legally be excluded.

6. Third-Party Services and Websites

Our website may link to external websites or services, including government portals, embassies, airlines, accommodation providers and messaging platforms. These services operate under their own terms, policies and procedures.

We do not control third-party websites or their availability. You should verify information and review the relevant provider's terms before using an external service or making a transaction.

7. Website Use and Intellectual Property

Unless otherwise stated, the website's original text, design elements, branding, graphics and other content are owned by or used with permission by the relevant rights holders. You may view the website for personal and lawful purposes.

You must not misuse the website, attempt unauthorized access, interfere with its operation, introduce malicious code, or reproduce protected content for commercial purposes without the necessary permission.

8. Privacy and Personal Information

Any personal information you provide is handled in accordance with our Privacy Policy and applicable law. Please avoid sending sensitive documents or personal information through an unverified channel.

For details about the information we may collect and how it may be used, please review our Privacy Policy.

9. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for visa refusals, decisions made by government authorities, changes to immigration rules, third-party service interruptions, or delays outside our reasonable control.

Nothing in these terms excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited. Any other limitations must be interpreted in accordance with applicable law.

10. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, website or legal requirements. Updated terms will be published on this page with a revised date. Where required by law, we will provide notice or obtain consent for material changes.

11. Applicable Law

These terms are subject to applicable laws. Any dispute will be handled by the competent authorities or courts as determined under the applicable legal framework. The governing law and jurisdiction should be confirmed for the business's actual place of operation before publication.

12. Contact Us

If you have any questions about these Terms and Conditions or our services, please contact us using the details below.